There is a famous story (that is actually true) about Van Halen and the (lack of) Brown M&Ms. The point was not excessive vanity or crazy rock stars, the point was to see if people read the entire contract.
We have a similar situation coming up. Virginia hates chocolate-covered strawberries with a passion usually reserved for one of my bad jokes. Hates them.
Unfortunately, cruise lines seem to think everyone considers them a delicacy, so it is the treat of choice for their esteemed guests.
Since we are Platinum Plus on Norwegian, we get chocolate-covered strawberries every time we board a ship. Every time. Virginia asked for something else. She finally had our Personal Cruise Consulant put in her record that she is allergic. Still they came.
So, this year, we’re sailing on the MSC Divina. A new cruise line for us, but the costs were great. We’re in the Yacht Club, their ship-within-a-ship, with a butler and a concierge and … chocolate-covered strawberries.
Virginia had our cruise consultant put in the record that she wanted something else. This is a test to see if people read the contract.
She was told if they arrived anyway, to just tell the butler to get something else. Well, yes, that is a solution, but a better one is understanding the requests your clients make and acting on them ahead of time.
We will see what happens.